One day training in mediation skills for health professionals

MMF Closing the gap Training day 4th June -flyer

4th June 2018  09.00-17.00. CPD applied for

This course will teach you to:

  • Understand what triggers conflict between patients and health professionals
  • Learn and practice mediation skills to engage with patients and families
  • Prepare for difficult conversations


Please note: this course is for health professionals only.

Cost: Nurses, £80.00, doctors and allied health professionals £180 (early bird) £200 (full price)


More details and to book your place: Closing the gap


Course details:

Conflict and communication breakdown between patients and health professionals is upsetting, time-consuming and can have long-lasting impact.

This course will teach you to:  recognise the warning signs of conflict, understand what causes it and use mediation skills to manage difficult conversations with patients and families to prevent conflict from escalating.

The course is based on an innovative conflict resolution project at the Evelina London Children’s Hospital where more than one thousand health professionals have been trained. The training has been consistently rated as “excellent” and “very relevant” by staff at all levels. Six month follow up of more than 300 participants found that 91% of those who experienced a conflict since doing the training reported that it had helped to de-escalate or resolve it.


The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.


“Every NHS worker should attend this training” – Matron


“Brilliant” – Consultant paediatrician


“I’ve learned the value of really listening to someone before rushing to a solution” – NHS Manager.




Course Tutors:

Sarah Barclay: is the founder of The Medical Mediation Foundation, a not for profit organisation providing mediation and conflict resolution training to NHS hospitals. She is also Co-Director of The Evelina Resolution Project, which provides mediation and conflict management training to clinical and non-clinical staff at the Evelina London Children’s Hospital. In 2014 Sarah was voted an “NHS Innovator” by The Health Service Journal for her work on the Evelina project. Sarah has a Masters in Medical Law and Ethics from King’s College London and is a former award winning BBC social affairs presenter.


Oscar Mathew: is a barrister and mediator and a former Senior Legal Adviser to the General Medical Council (‘GMC’) overseeing judicial reviews and statutory appellate work in the High Court and running complex investigations.

He was involved in setting up a pioneering facilitated meeting pilot programme for the GMC called ‘Meetings With Doctors’, which is now national policy for the organisation. Oscar is a lead trainer with The Medical Mediation Foundation.


Performing Medicine:

Performing Medicine provides arts based training courses for medical students and healthcare professionals which develop skills essential to clinical practice. Led by Suzy Willson (Honorary Professor at Barts and The London School of Medicine and Dentistry) Performing Medicine runs programmes for medical students at Barts and The London, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school) King’s College London, the Royal United Hospitals in Bath and Guy’s and St Thomas’ Trust. Through public events, Performing Medicine creates opportunities for all to engage with the issues at the heart of 21st century medical practice. Winner of the Times Higher Award for Excellence and Innovation in the Arts, 2007.