Conflict management framework
Our experience and research working with health and care teams led us to develop a formal conflict management framework.
The framework embeds conflict recognition and de-escalation into your organisational culture, reducing incidents and time spent dealing with conflict and improving staff confidence in successfully de-escalating difficult situations.
Picture: Testing the conflict management framework: Our Steering group meets to discuss the results.
How it works
The framework has helped us to provide a strategic and consistent response to conflict and to identify this at an early stage.
– Matron, Leeds Children’s Hospital
Creating a conflict resilient culture requires commitment and support from the top of your organisation. Our tiered approach to embedding the conflict management framework includes:
Identification of key people to support the project. This must include a letter of support from the Board and a named senior clinician who takes responsibility for the project.
Tier 1: training of frontline staff
Tier 2: training of “conflict champions”
Tier 3: sustainability
We customise our implementation strategy to suit your organisation. Contact us to discuss how we can help your organisation become conflict resilient.