The Evelina Resolution Project “Recognising and Managing Conflict between families and health professionals” training ” has the potential to reduce substantially the human and economic costs of conflicts for healthcare providers, healthcare staff, patients and relatives,” according to an independent evaluation of the training published in Archives of Disease in Childhood http://www.medicalmediation.org.uk/assets/ADC-ELCH-training-outcomes-published-version.pdf
Six month follow up of 313 health professionals who had undertaken a half day training course delivered by The Medical Mediation Foundation found that
“The training was successful in equipping staff to recognise and de-escalate conflict. Six months after the training, 57% of respondents had experienced conflict, of whom 91% reported that the training had enabled them to de-escalate the conflict. Learning was retained at 6 months with staff more able than at baseline recognising conflict triggers (Fischer’s exact test, p=0.001) and managing conflict situations (Pearson’s χ2 test, p=0.001).