“Great course. Should be mandatory.”

Consultant, Southampton Children's Hospital


Matron, Southampton Children's Hospital


Consultant Paediatrician, Evelina London Children's Hospital

“Very good for people working with children.”

Consultant Paediatrician, Royal Alexandra Children's Hospital, Brighton

“Excellent delivery – valuable to have a course delivered by people who have been in similar situations.”

Staff Nurse, Richard House Children's Hospice.

“Absolutely brilliant training for anyone involved in conflict or complaints. It is easy, non-jargon and readily transferable to the workplace. Thank you very much”

Ward Manager, Queen Elizabeth Hospital, Birmingham.

“The training Sarah and Oscar provided us with enabled us to tackle resolution meetings in a far more proactive manner than before. Now meetings are seen as a positive part of the complaints process, and usually have a far more positive outcome than before. Sarah and Oscar engaged everyone on the training, ensuring everyone felt a part of it and made it a really worthwhile exercise that was enjoyed by all participants – would thoroughly recommend it!”

Katie Harris Complaints and PALS Manager Oxford University Hospitals NHS Foundation Trust, John Radcliffe Hospital

Thanks a lot for really helpful training, I think your organisation is doing very worthwhile work.

Doctor working in mental health services, Dorset Healthcare Foundation Trust

Good empathy with audience and recognition of realistic learning objectives.

Paediatric intensive care consultant, Leeds Teaching Hospitals NHS Trust

Informative, thought-provoking morning that enabled me to be with a new set of staff and to share our conflicts together.

Health Professional, Helen and Douglas House Hospice