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Five tips for responding to uncertainty for you and your team

In the world of COVID-19, where there are no quick fixes, managing and responding to uncertainty is a challenge.
Whether you’re working on the frontline in health or social care, leading a team or being re-deployed to work in an environment which is new and unfamiliar, we hope our five “top tips” will help you navigate the "new normal"

The human stuff: tips for managing conversations at a challenging time

people joining hands in a counselling session

Health professionals work under stress and have difficult conversations with patients and families all the time. Now it’s not just families and patients who are frightened and living with uncertainty. We all are. That makes the way we talk to each other more important than ever.

Just because we’re living through a challenging time doesn’t mean the way we communicate has to be challenging or confrontational. Here are some tips to keep talking like human beings when the going gets tough.


Welcome to our new website. The Medical Mediation Foundation has extended the range of its mediation and training services.

Building on our experience of mediating disagreements over the medical treatment of children and young people and our highly acclaimed training for health professionals in managing conflict between health professionals and families, MMF now also offers conflict management training in adult and social care, training in managing conflict with colleagues and in clinical teams, and mediation for adult patients and in Court of Protection cases.

We know from our research, and from our first-hand experience of working with patients, families and professionals, how upsetting and damaging conflicts over care, treatment and communication can be. We can help you learn the skills to understand, recognise and manage them with confidence.

Our team of expert trainers and mediators has many years of experience working on the front line of medical and social care. We also have expertise in medical law and ethics and in the growing field of compassionate communication.