Case studies: The Evelina Resolution Project

The Evelina Resolution Project was launched in 2013 at the Evelina London Children’s Hospital, one of the UK’s leading children’s hospitals. It was the first conflict management programme in an NHS children’s hospital.

Designed to support health professionals and families when conflicts arose, this pioneering programme was initially funded by the Guy’s and St Thomas’s charity but has been core funded by the Evelina London since 2015. It has since gained international recognition and in 2018, won Mediation Programme of the year in the National Mediation Awards.

The programme provides training in recognising and managing conflict to multi-disciplinary teams of health professionals and mediation to resolve disagreements about care and treatment between families and health professionals. Of a cohort of 313 staff followed up six months after completing the training, 91% of those who had experienced conflict with a family reported that the training had helped to de-escalate it and 95% said that it had helped them to recognise the triggers for conflict. Read our published paper on the outcomes.

Watch our film to learn more about the Evelina Resolution project.

The experience and research gained from the Evelina Project has formed the foundation from which all of our work at MMF has developed. Clients we’ve delivered bespoke conflict management training for include NHS Resolution, the Medical Defence Union, Leeds Children’s Hospital, Southampton Children’s Hospital, the Princess Margaret Hospital in Perth, Western Australia, Starship Hospital, New Zealand, Addenbrookes Hospital in Cambridge, Royal Belfast Hospital, Health Education England, Darent Valley Hospital, Great North Children's Hospital in Newcastle and Oxford University Hospitals.