For parents

A mother and her child

When your child is seriously ill or has complex needs, you may feel you have to fight to be heard.

At MMF we support you and your child’s medical team to listen to each other without being judged.

As mediators, we do not take sides. We help you find a way forward which everyone can accept.

Medical Mediation

The team were willing to meet us and talk through the issues as human beings not as surgeons/doctors. The mediator was amazing. Very calming and efficient.

– Parent

We help parents and care teams to:

  • Restore trust and good communication
  • Reach an understanding of each other’s position
  • Agree a way forward that everyone can accept.
  • Keep the child at the centre of decision-making
  • Avoid conflict escalating further


How we work

We work independently of any hospital or healthcare organisation. Mediation will take place once everyone is willing to take part. Before the mediation we will contact you to agree a convenient time to meet, discuss what mediation involves and talk to you about the disagreement. Mediation is a flexible process so the number and length of meetings will vary from case to case.

Mediation made me understand the situation made me more confident about the decision I wanted to make.

– Parent



Everything that is said during a mediation is confidential.

Your express consent is needed to share any information

Only the terms of agreement will be put in the medical notes.

Mediation is “without prejudice” - a legal term which means that nothing said during the mediation can be used if the disagreement later goes to court.

The only circumstances when confidentiality may not apply is where the mediator believes that there is a significant risk of harm to a person or if either side is breaking the law, or is ordered to disclose information by a court.


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