The mediations were managed with the utmost sensitivity and professionalism … discretion and confidentiality were upheld so that all parties felt safe and contained in a process where trust was key and openness and transparency was promoted to achieve positive outcomes.
Thank you so much for everything.
Thank you again for your recent help with a patient and his parents.The outcome is that we have again found common ground to build on recent excellent clinical progress.
The facilitation work has proved to be invaluable in terms of the team’s morale and their capacity to deliver well co-ordinated care.
– Service Manager, GSTT
I would highly recommend the process to any team.
– Head of Service, Evelina Children's Hospital
MMF’s input has been invaluable in bringing the team together to think cohesively about how we work together and take things forward in a unified way.
– Band 8 AHP
We felt that was the first time with ourselves as parents and the medical team sat down and they listened to us and understood us for the first time. When that happened, we let go. We were able to make the right decisions, we were able to work together.
Bringing in an external team allowed us to build a better position of trust and provided a clear moment in time to refresh the relationship between medical team and family..
– Consultant paediatrician
It absolutely changed how we felt….it made me realise that this is a set of parents that are absolutely, desperately wanting the best for their baby…It made us think, it made us reflect and see where we had, not gone wrong, but where communication could have been much, much better.
– Jane Murray, Designated Nurse, Safeguarding Children, Swindon and Wiltshire Integrated Care Board
- Doctor, MDU
Excellent session and would recommend as a key learning skill.
– Nurse Practitioner, Evelina
A really excellent session. Very well run, both (Sarah and Claire) were lovely, approachable, friendly and very informative. Really enjoyed the layout of the session - a good amount of listening and interacting. I have recommended to my whole team.
– CNS, Evelina
Excellent course should be mandatory for everyone.
– Consultant, Royal Brompton
Brilliant, informative course which is very relevant to my role. Well delivered by knowledgeable trainers. Thank you!
– Paediatric OT, Royal Brompton
This training is excellent - very well facilitated big thanks to Esse and Zanoubia - very well paced - very applicable!
– Resolution Facilitator, Newcastle Children’s Hospital
Thanks - very helpful. I have lots of experience in dealing with conflict but I still learned new things that I can put into practice. It made me wonder if my usual practice is always helpful.
– Consultant, Newcastle Children’s Hospital
This was a great session and really made me think about the impact our words and actions have on others.
– Staff nurse, Oxford Children’s Hospital
This was brilliant and i can't wait for the next one - it was really engaging and the people teaching were clearly passionate which makes the session even better.
– Ward sister, Oxford Children’s Hospital
Excellent training session, feel like I have learnt lots.
– Ward Sister, Leeds Children’s Hospital
It was great and I learnt a lot which I will take into practice. Thank you.
– CNS, Leeds Children’s Hospital
I had a difficult situation and one of the trainers offered to help me and I was so grateful for the help as it managed to make me see things on someone else's side. Very helpful.
– Ward SIster, Darent Valley
Wonderful course really enjoyed it and found it extremely relevant and helpful.
– Ward Sister, Addenbrookes
This was a very engaging and interesting session with a good balance of information delivered, open discussion and small group work.
– Consultant, Addenbrookes
It was impressively good