Courses

We offer training courses and workshops specifically designed to help health and social care professionals understand how and why conflicts can arise between themselves, their colleagues and families and what they can do to try and resolve them. These strategies are an important part of the “toolkit” of any health or social care team.

Our one day training courses are tailor-made to meet your needs and are provided in-house for your teams or as stand alone training days around the UK. Content includes:

• How to recognise the warning signs for conflict between health and social professionals and families.
• Different strategies for managing conflict.
• What is expected of you if conflict arises.
• How mediation can help resolve conflicts and when it can be used.
• Your personal attitude to conflict and how to use different approaches.

Picture: Training a group of staff at Leeds Children's Hospital

Conflict Cafe: Resolving conflicts between families & health professionals

24th May 2022 at 1pm BST
Free virtual webinar

A free lunchtime workshop for anyone who would like an introduction to conflict resolution in healthcare. These monthly webinars, presented by a member of the core MMF team provide a brief overview and demonstrate the principles behind recognising, understanding and managing conflict in a healthcare environment. Book now to reserve one of 100 free places on the next Conflict cafe.

Managing challenging conversations between parents and health professionals

Wednesday 15th June 2022, 1pm - 5pm
Virtual

Managing challenging conversations between parents and health professionals: How to build rapport and trust when delivering difficult or unexpected news

Conflict Cafe: Challenging the myths about mediation in healthcare

Tuesday 28th June, 1pm - 2pm (BST)
Free virtual webinar

A free lunchtime workshop for anyone who would like an introduction to mediation in healthcare. These monthly webinars, presented by a member of the core MMF team provide a brief overview and demonstrate the principles behind recognising, understanding and managing conflict in a healthcare environment. Book now to reserve one of 100 free places on the next Conflict cafe.

Mediating and managing conflict between patients, families and health professionals

Thursday 30th June 2022, 9am - 4pm BST
Virtual

Essential skills for managing and mediating conflicts between patients, families and health professionals.

Managing challenging conversations between parents and health professionals

22nd September 2022, 1pm - 5pm
Virtual

Managing challenging conversations between parents and health professionals: How to build rapport and trust when delivering difficult or unexpected news