Upcoming courses - book online
We offer training courses and workshops specifically designed to help health and social care professionals understand how and why conflicts can arise between themselves, their colleagues and families and what they can do to try and resolve them. These strategies are an important part of the “toolkit” of any health or social care team.
Our one day training courses are tailor-made to meet your needs and are provided in-house for your teams or as stand alone training days around the UK. Content includes:
- How to recognise the warning signs for conflict between health and social professionals and families.
- Different strategies for managing conflict.
- What is expected of you if conflict arises.
- How mediation can help resolve conflicts and when it can be used.
- Your personal attitude to conflict and how to use different approaches.
Picture: Training a group of staff at Leeds Children's Hospital
Conflict Cafe: Conflict and the Courts
Wednesday 17th January 2024, 1pm - 2pm (GMT)
Free virtual webinar
A free lunchtime workshop discussing lessons from recent case law on conflict between healthcare professionals and families
Accredited paediatric medical mediation training
April 16th - May 22nd 2024
Accredited paediatric medical mediation training for health professionals and managers
Essential skills for managing conflict between patients, families and healthcare professionals
Monday 29th April 2024, 9am - 4pm (BST)
Skills to recognise the warning signs of conflict and use mediation skills to de-escalate and resolve it
Resolving conflict and building better relationships with colleagues in healthcare
Tuesday 14th May 2024, 9am - 4pm (BST)
Skills to understand and manage conflicts and strategies for constructive disagreements
Advanced skills for managing conflict between patients, families and healthcare professionals
Tuesday 11th June, 9am - 4pm (BST)
Developing a strong and consistent team approach to recognising and managing conflict while supporting families and paediatric healthcare providers