Upcoming courses - book online
We offer training courses and workshops specifically designed to help health and social care professionals understand how and why conflicts can arise between themselves, their colleagues and families and what they can do to try and resolve them. These strategies are an important part of the “toolkit” of any health or social care team.
Our one day training courses are tailor-made to meet your needs and are provided in-house for your teams or as stand alone training days around the UK. Content includes:
- How to recognise the warning signs for conflict between health and social professionals and families.
- Different strategies for managing conflict.
- What is expected of you if conflict arises.
- How mediation can help resolve conflicts and when it can be used.
- Your personal attitude to conflict and how to use different approaches.
Picture: Training a group of staff at Leeds Children's Hospital
Key skills for listening and responding to parental concerns
Thursday 9th October 2025, 1pm - 3pm (BST)
Virtual
Martha's Rule is now being piloted across the NHS. Our two hour interactive workshop will provide you with the skills to recognise and acknowledge parental and patient concerns and the confidence to manage your own responses when a parent, patient or family member is angry or upset.
Mediation Skills for Senior Paediatric Healthcare Professionals
April 14th - May 7th 2026
This course will equip you with the key communication and mediation skills you need to manage conflict and empower you to build trusting and collaborative relationships with parents, families and clinical colleagues in a pressurised healthcare environment
