We offer training courses and workshops specifically designed to help health and social care professionals understand how and why conflicts can arise between themselves, their colleagues and families and what they can do to try and resolve them. These strategies are an important part of the “toolkit” of any health or social care team.
Our one day training courses are tailor-made to meet your needs and are provided in-house for your teams or as stand alone training days around the UK. Content includes:
- How to recognise the warning signs for conflict between health and social professionals and families.
- Different strategies for managing conflict.
- What is expected of you if conflict arises.
- How mediation can help resolve conflicts and when it can be used.
- Your personal attitude to conflict and how to use different approaches.
Picture: Training a group of staff at Leeds Children's Hospital
managing challenging conversations between parents and health professionals
11th November 2021, 1pm - 5pm
Managing challenging conversations between parents and health professionals: How to build rapport and trust when delivering difficult or unexpected news
Accredited paediatric medical mediation training
April 20th - May 24th 2022
Accredited paediatric medical mediation training for health professionals and managers. A unique course which will provide you with skills to use immediately to recognise and manage conflict within your own health or social care setting or working independently as a mediator, instructed by other healthcare providers, lawyers or families.
Mediating and managing conflict between patients, families and health professionals
May 2020 dates postponed - new dates TBA
Burroughs Room, The Wellcome Collection, London
Essential skills for managing and mediating conflicts between patients, families and health professionals.