Resolving conflict and building better relationships with colleagues in healthcare

Tuesday 14th May 2024, 9am - 4pm (BST)



Conflict between colleagues can have a significant impact on the performance and wellbeing of healthcare professionals, as well as affecting patient experience and patient safety. 

Conflict can come with the territory of healthcare, but relationship breakdown between colleagues offers a unique challenge.  This course will look at why conflict occurs, and how we can identify and unravel workplace conflict situations.  We will help you distinguish between destructive conflict and constructive disagreement, and how to move towards an active, more structured approach to resolving the differences we find within our colleagues


This course will teach you to:

  • Understand the impact and causes of interpersonal conflict in a healthcare context
  • Identify when a conflict is escalating and how to manage it
  • Learn strategies for having better conversations with colleagues



  • Nurses, AHPs & non-consultant doctors £120 - £145 (£120 early bird rate until 19th March) 
  • Consultants, managers and GPs £180 - £220 (£180 early bird rate until 19th March)


Package discounts available for booking this course with Essential Skills and Advanced Skills for managing conflict between patients, families and healthcare providers.  Email the MMF team for information

For team/ group bookings email the MMF Team



"This should be mandatory!" Consultant

"The course slides and delivery is very clear and well-paced" Speech and Language Therapist

"Excellent training session" Consultant

"Fantastic course!  So much to learn and the content was so insightful" Clinical Nurse Specialist

"Very enjoyable and interactive course" Consultant



Read more about the MMF Training and Mediation team