Conflict with parents and families: Level 1

Learn the essentials of recognising and understanding conflict between families and health professionals.

Level 1 training – MMF’s foundation training is delivered in two half day training sessions or one whole day session and aimed at staff of all levels.

This training teaches staff how to recognise signs of potential or actual conflict, how to intervene and manage difficult situations, how to prepare for challenging conversations and how to discuss conflict cases across and within clinical teams.

The training provides staff with an essential “toolkit” for recognising and manage conflict in health and social care teams.

Some members of staff who have completed level 1 training may wish to progress to level 2 training which is focused on using the Conflict Management Framework (CMF).

Level 2 »