Conflict with parents and families Level 1 - Foundation
Learn the essentials of recognising and understanding conflict between families and health care providers
Our Level 1 Foundation training is the essential toolkit for recognising and understanding conflict between families, caregivers and health and social care providers.
This training teaches you to:
- Understand the causes and triggers for conflict with families, caregivers and patients
- Recognise signs of potential or actual conflict
- Intervene and manage difficult situations
- Prepare for challenging conversations
- Discuss and manage conflict cases within & between teams.
Thank you for the best day workshop I have been involved in! Absolutely brilliant and came at a perfect time for me.
– Consultant, Children’s Emergency Dept
Course delivery:
- One-day or 2 x ½ days face to face or virtual workshops
- Or e-learning programme x 3 modules.
To book onto this training, get in touch with the MMF team.
Some members of staff who have completed level 1 training may wish to progress to level 2 training which is focused on using the Conflict Management Framework (CMF).
Level 1
Foundation
The essential toolkit for recognising and understanding conflict between families and healthcare providers
Level 2
Intermediate
Managing conflict as a team using the MMF Conflict Management Framework (CMF)
Level 3
Train the Trainer
Embedding the MMF Conflict Management culture throughout your organisation
Level 4
Colleagues
Managing conflict between colleagues and building better teams
