Conflict with parents and families: Level 2

Learn how to manage conflict as a team using the MMF Conflict Management Framework.

Level 2 training (one day) is aimed at senior nursing, medical and allied health professional staff who have completed Level 1 training and have responsibility for managing conflict within their clinical specialties. It is focused on how to use the Conflict Management Framework at difficult stages of conflict escalation.

Level 2 involves training on the framework itself, supplemented by associated documents such as template letters to families/parents/carers, Acceptance of Responsibility Agreements and role practice in managing conflict conversations at different stages of escalation.

In house mentors or conflict management “champions” able to model the skills and approach to conflict management and support other members of staff in having challenging conversations, can be appointed from this cohort.

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