Conflict with parents and familiesLevel 2 - Intermediate

Learn how to manage conflict as a team using the MMF Conflict Management Framework (CMF)

Level 2 iconOur Level 2 Intermediate training is aimed at senior nursing, medical and allied healthcare providers who have completed Level 1 training and have responsibility for managing conflict within their clinical specialties.

Level 2 image This training teaches you to:

  • Use the MMF Conflict Management Framework at different stages of conflict escalation.
  • Participants will have the opportunity to role-play managing conversations at different stages of conflict. Included in the training is a package of useful documents including template letters for families/parents/caregivers and Acceptance of Responsibility agreements.

Really interesting and useful training, presented in a very interactive way.

– Staff Nurse, Oxford Children’s Hospital

Course delivery:

  • One-day face to face or virtual workshop 

Level 2 Intermediate training involves training on the CMF itself, supplemented by associated documents such as template letters to families/parents/carers, Acceptance of Responsibility Agreements, and role practice in managing conflict conversations at different stages of escalation. 

To book onto this training, get in touch with the MMF team.

Delegates who have completed the Level 2 training may wish to progress to the Level 3 Train the Trainer progamme.