Managing conflict with parents and families

Recognising and managing conflict between families and healthcare professionals

Whether you're a healthcare practitioner who would like to learn the fundamentals, or planning to embed the principles of conflict management into the culture of an organisation, our training programme is designed to meet the needs of individuals and organisations

We'll help you progress through the levels of conflict resolution.

  • Level 1 - Learn the essentials of recognising and understanding conflict between families and health professionals
  • Level 2 - Learn how to manage conflict as a team using the MMF Conflict Management Framework
  • Level 3 - Embedding the MMF conflict management culture throughout your organisation.