Managing conflict with parents and families
Recognising and managing conflict between families and healthcare providers
Introducing our Conflict Management Program - helping recognise, understand, and manage conflict between families, caregivers and health and social care providers
Our comprehensive Conflict Management Program equips health and social care providers with the confidence and skills to engage with families, caregivers and patients.
Compassionate communication is as important as clinical expertise but many people working in health and social care settings have not received any formal training to help them deal with difficult and complex conversations.
MMF’s tailor-made training is supported by research and gives health and social care providers the skills and confidence to listen, identify and manage with conflict when it arises.
We'll help you progress through the levels of conflict resolution.
- Level 1 - Foundation - The essential toolkit for recognising and understanding conflict between families and healthcare providers
- Level 2- Intermediate - Managing conflict as a team using the MMF Conflict Management Framework (CMF)
- Level 3 - Train the Trainer - Embedding the MMF Conflict Management culture throughout your organisation
- Level 4 - Colleagues - Managing conflict between colleagues and building better teams