Managing conflict with parents and families
Recognising and managing conflict between families and healthcare providers
Introducing our Conflict Management Programme - helping recognise, understand, and manage conflict between families, caregivers and health and social care providers
Our comprehensive Conflict Management Programme equips health and social care providers with the confidence and skills to engage with families, caregivers and patients.
Compassionate communication is as important as clinical expertise but many people working in health and social care settings have not received any formal training to help them deal with difficult and complex conversations.
MMF’s tailor-made training is supported by research and gives health and social care providers the skills and confidence to listen, identify and manage with conflict when it arises.
Select one of the Levels below and find out how we can help you progress through the levels of conflict resolution.
Get in touch with the MMF team to find out how we can help you and your department/organisation with our Conflict Management Training. Email admin@medicalmediation.org.uk or call 020 3923 7093.
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Level 1
Foundation
The essential toolkit for recognising and understanding conflict between families and healthcare providers
Level 2
Intermediate
Managing conflict as a team using the MMF Conflict Management Framework (CMF)
Level 3
Train the Trainer
Embedding the MMF Conflict Management culture throughout your organisation
Level 4
Colleagues
Managing conflict between colleagues and building better teams
