All our training is supported by research and provides health and social care professionals with the confidence and skills to engage with families and patients and manage conflict early if it arises.
Compassionate communication is just as important as clinical expertise, but many health and social care professionals have not received any formal training to help them deal with difficult and complex conversations. MMF’s tailor-made training is supported by research and provides professionals with the skills and confidence to listen to patients and families and avoid conflict.
We can help your team to:
- Recognise conflict early and intervene to prevent escalation
- Understand individual conflict styles and learn how to interact with others
- Feel confident in dealing with difficult conversations
- Develop a culture of compassionate communication
We have developed an evidence-based conflict management programme, to help staff identify and manage conflict situations in health and social care settings.