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Recalibrating Communication for healthcare teams

Transparent Leadership

Since lockdown began, we have run online support and training sessions for almost 1,000 NHS staff.

Our experience confirms the research; when the established status quo is threatened, teams need to be communicated with differently.

Team members need communication that is not only more frequent, tailored and specific, it also needs to major on anxiety containment and horizon scanning. Team members need to feel more supported and ‘held’ through the uncertainty.

Old school management doesn’t work here; the ‘command and control’ style of communication, with information cascaded down as and when you consider it necessary is a poor fit for today’s world.

Particularly in times of uncertainty, people become acutely aware of what they don’t know, what they can’t see, and what could be lurking in the areas of uncertainty. You have the opportunity to do your team a great service by revealing to them parts of the map that you can see, but they can’t. What might you have knowledge of, that others don’t, that they would really appreciate knowing?

So – how can you do it? A great first port of call is the ‘Transparency Checklist’.

Cultivating compassion in challenging times

As we navigate the uncertainties of the coronavirus pandemic, it can feel harder to be compassionate than usual but our desire to do so – and the need for compassion – is probably greater than ever. Understanding of the science and benefits of compassion can help us, based on work from international researchers, see Stephen Trzeciak and Anthony Mazzarelli and Kristin Neff

Here are 6 fundamental considerations when it comes to compassion:

Five tips for responding to uncertainty for you and your team

In the world of COVID-19, where there are no quick fixes, managing and responding to uncertainty is a challenge.
Whether you’re working on the frontline in health or social care, leading a team or being re-deployed to work in an environment which is new and unfamiliar, we hope our five “top tips” will help you navigate the "new normal"

The human stuff: tips for managing conversations at a challenging time

people joining hands in a counselling session

Health professionals work under stress and have difficult conversations with patients and families all the time. Now it’s not just families and patients who are frightened and living with uncertainty. We all are. That makes the way we talk to each other more important than ever.

Just because we’re living through a challenging time doesn’t mean the way we communicate has to be challenging or confrontational. Here are some tips to keep talking like human beings when the going gets tough.


Welcome to our new website. The Medical Mediation Foundation has extended the range of its mediation and training services.

Building on our experience of mediating disagreements over the medical treatment of children and young people and our highly acclaimed training for health professionals in managing conflict between health professionals and families, MMF now also offers conflict management training in adult and social care, training in managing conflict with colleagues and in clinical teams, and mediation for adult patients and in Court of Protection cases.

We know from our research, and from our first-hand experience of working with patients, families and professionals, how upsetting and damaging conflicts over care, treatment and communication can be. We can help you learn the skills to understand, recognise and manage them with confidence.

Our team of expert trainers and mediators has many years of experience working on the front line of medical and social care. We also have expertise in medical law and ethics and in the growing field of compassionate communication.