Healthcare without conflict
Conflict is upsetting in any walk of life but especially in health and social care. At MMF, we help you recognise, understand and manage the symptoms of conflict with our unique blend of training, mediation and coaching, delivered by an expert team, online and face to face.
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We specialise in resolving conflict in health and social care.
Established since 2010 as a not-for-profit organisation, the Medical Mediation Foundation (MMF) has helped more than ten thousand healthcare professionals to identify the signs of conflict and manage them promptly and pro-actively. You can read more about the impact of conflict on families and healthcare professionals here.
At MMF, we treat the symptoms of conflict in healthcare with training, coaching and mediation, virtually and face to face.
Conflict Management Training
Recognising and managing conflict between families and healthcare professionals
Whether you're a health or social care professional who would like to learn the fundamentals, or planning to embed the principles of conflict management into the culture of your organisation, our training programme is designed to meet your needs.
We'll help you progress through the levels of conflict management with our three step training programme.
Learn the essentials of recognising and understanding conflict between families and health professionals.
Learn how to manage conflict as a team using the MMF Conflict Management Framework.
Embedding the MMF conflict management culture throughout your organisation.
Managing conflict with colleagues
Disputes between colleagues working in clinical teams can have a significant impact on performance and wellbeing as well as affecting patient experience and safety. Our training is designed to help healthcare professionals understand how and why conflicts arise within and between teams, and what they can do to try and resolve them.
Our foundation session leads a team through the fundamentals of building better relationships with colleagues.
This course aims to help you:
- Understand the causes and impact of colleague to colleague conflict in a healthcare context
- Appreciate different types of conflict personalities
- Identify how conflict develops
- Learn de-escalation strategies
Our team development sessions help clinical teams develop a shared vision and engage in meaningful conversations to move them forward. These sessions help clinical teams to:
- Engage in meaningful conversations to move them forward.
- Develop a shared vision
- Agree their “team rules” and how they will behave with each other
- Address problematic behaviours without formalising the issue.
- Develop resilience to cope with external pressures
Our work with clinical teams enables them to identify areas of strength, challenges, and barriers, and offers a structured approach to moving them forward. Common themes in these sessions include:
- Bringing about a better balance of voices to team discussions
- Improving team dynamics, trust and psychological safety in a group
- Effective decision making
- Having healthy difficult conversations
Disagreements about health and social care are complex and can damage relationships between patients, families and healthcare professionals. At MMF, our expert team of mediators helps you rebuild relationships and restore trust.
Mediation is voluntary and confidential and we work with you to find a way forward.
Suitable for Parents, Adult Patients, Teams in Difficulty, Children & Young People and Healthcare Professionals.
Find out more
Since 2010, the MMF has trained more than ten thousand healthcare providers. More than 95% have described the training as excellent or very good and relevant to their work.
Brilliant, informative course which is very relevant to my role. Well delivered by knowledgeable trainers. Thank you!
– Paediatric Nurse Practitioner
The session was excellent and very well led with useful scenarios and putting into practice. Thank you.
Really important training! Feel like it should be mandatory training for all Trusts.
– Clinical Nurse Specialist
Thank you so much. Amazing course. Very professional. I will definitely use the resources I have learnt during the course.
Meet the MMF team
Each member of the MMF team has a wealth of experience in conflict management from professional backgrounds including medicine and law and are passionate about sharing their knowledge and skills in resolving conflict.
Founder and Director
Director, Trainer and Mediator
Dr Esse Menson
Mediator, Trainer and Coach
Alongside our training and mediation, we run a series of public courses for healthcare professionals, patients and families.
Conflict Cafe: Conflict and the Courts
Wednesday 17th January 2024, 1pm - 2pm (GMT)
Free virtual webinar
A free lunchtime workshop discussing lessons from recent case law on conflict between healthcare professionals and families
Accredited paediatric medical mediation training
April 16th - May 22nd 2024
Accredited paediatric medical mediation training for health professionals and managers
Essential skills for managing conflict between patients, families and healthcare professionals
Monday 29th April 2024, 9am - 4pm (BST)
Skills to recognise the warning signs of conflict and use mediation skills to de-escalate and resolve it
Resolving conflict and building better relationships with colleagues in healthcare
Tuesday 14th May 2024, 9am - 4pm (BST)
Skills to understand and manage conflicts and strategies for constructive disagreements